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ServingIntel Products – SI Cloud Control (SICC) Training Guide Overview – Resident Attendance Report

SI Cloud Control (SICC)

This guide will show how to use the ServingIntel Cloud Control platform. Run through the steps below to get started!

University Support

Overview

ServingIntel Cloud Control is a cloud-based platform that provides a complete solution for Sales Item Management, Loyalty Management and Team Member Management.

Pre-Requisites

Before using this guide, the following should be met first:

1) Any of the following roles should be granted to the user or fulfilled first before using ServingIntel Cloud Control:

a. Store Admin
b. Store User

2) Login credentials are given.

3) The following system applications and requirements are installed:

Managed by ServingIntel Cloud Control Team

This Topic Includes:

SICC Navigation
  1. Account Registration
  2. Logging In
  3. Different Branch Locations
  4. Helpful Link Changes
  5. Rudy Integration
SICC Reporting
  1. Dashboard Reports
  2. Daily Performance Report
  3. Transaction Detail Report
  4. Transaction Report
  5. Customer Account Statements
  6. Gift Card Liability Report
  7. Item Sales Report
  8. Meals Sold Report
  9. Tip Handling Report (Tips Report)
  10. Time Clock Report
  11. Audit Report for Cancelled Sales, Voids, Comps, Discounts
  12. Resident Attendance Dashboard
  13. Resident Attendance Report
SICC Items Management
  1. Add Items
  2. Delete Items
  3. Update Item Images
  4. Update Web Item Names
  5. Update Items from SICC to eCommerce
  6. Enable/Disable Items from SICC to Hospitality Site
  7. Display “Available/Not Available” Items from SICC to Hospitality Site
  8. Update Item Availability
  9. Sort Items on the eCommerce Site from SICC
  10. Add Inscriptions for Items
  11. Update Item Attributes
  12. Set Up Item Scheduling
  13. Enable Meal Points
Build and Manage Modifiers
  1. Create Modifiers
  2. Create Modifier Group
  3. Attach Modifiers
  4. Add Modifier Group to Parent Item
  5. Check/Uncheck Allergens
  6. Check/Uncheck Dietary
  7. Modifier Pricing Control
Using Group Edit Functions
  1. Group Edit Settings
Meal Plan Management
  1. Configuring Meal Plans
  2. Managing Meal Plans
  3. Configuring Meal Types
  4. Sorting Meal Types
  5. Meal Plan Points/Count Improvement
People Management
  1. Add New Employee
  2. Manage Labor Schedules
  3. Add New Customer
  4. Update People Information
  5. Manage People Group
  6. Shared Meal Plan Balances
Tax Management
  1. Configuring Sales Tax
  2. Assigning Sales Tax
  3. Tax Control Within Meal Plans
  4. Forgiving Sales Tax by Payment Types
Site Settings Management
  1. Enable/Disable eCommerce
  2. Set Up eConnect Settings
  3. Set Up Order Times
  4. Add Item Groups
  5. Manage Meal Cycles
  6. Update Meal Cycles
  7. Create Meal Cycles
  8. Manage the Order Now Introductory Message
  9. Blocked Users
  10. Set Up Menu Names
  11. Add New Categories
  12. Delete Menu Names
  13. Manage eCommerce Sales Categories
  14. Set Up Business Hours
  15. Configure Settings
  16. Configure Devices
  17. Set Up a Virtual Restaurant
  18. Set Up Revenue Centers
  19. Set Up Service Profile Table Layouts
  20. Update Table Layouts
  21. Add Gift Cards
  22. Add Gift Card Types
  23. Check Security Level Settings in Discount Management and Employee Maintenance
  24. Enable a New Job Code
  25. Update POS Type on Service Profile
  26. Block User Sites Assignment
  27. Setting Up Payment Types
  28. Store ID Integration
  29. Merging User Logins & Employee
  30. Security Levels for 360
  31. 360 Devices and Printer Settings
  32. Delivery Zone Set Up
  33. Discount Management
  34. Add Order Type
  35. New Company Details
  36. Add eConnect Price
  37. Auto Gratuity – Additional Changes
  38. SI 360 Menu Controls
AI, BI, and SI Integration
  1. Navigate AI, BI, and SI

Resident Attendance Report

#strategic

Managed by ServingIntel Cloud Control Team

Date Published: March 12, 2025
Date Updated: March 18, 2026

Version: 2026.1.13

Table of Contents

New Feature: Resident Attendance Report

Version: 2025.1.5 introduces the Resident Attendance Report, a new feature that tracks resident attendance during serving periods. This report highlights customers who missed a serving period (Absent) while providing key attendance details.

Additional features include:

  • Serving Period Tracking: Identify absences for specific serving periods (breakfast, lunch, dinner, etc.).
  • Revenue Center Selection: Filter attendance by revenue center for accurate reporting.
  • Customer Details: View key customer data, including name and date.

Attendance Categories:

  • In-Attendance: Customers who are active and assigned to a sale for the selected day.
  • Absent: Customers who are active but not assigned to a sale for the selected day.

This feature enhances attendance monitoring, making it easier to track meal participation.

Accessing the Resident Attendance Report

  1. Under Reports, select Resident Attendance Report.

2. Enter the required details, then click Search to generate the report.

Enhancement: Resident Attendance Report (Multi-select Serving Period)

The Resident Attendance Report now supports a Multi-select Serving Period filter, allowing you to view attendance data across multiple serving periods simultaneously. This replaces the previous single-select dropdown and follows the same design as the Meal Plan filter in the Transaction Report.

1. Accessing the Resident Attendance Report

From the Sales Dashboard, navigate to the Reports section and click Resident Attendance Report.

Figure 1 – Click Resident Attendance Report from the Reports menu

2. Using the Serving Period Filter

At the top of the Resident Attendance Report, locate the Serving Period filter. Click on it to open the multi-select dropdown. The available options are:

  • Breakfast: Filters the report to include attendance records during the Breakfast serving period.
  • Lunch: Filters the report to include attendance records during the Lunch serving period.
  • Dinner: Filters the report to include attendance records during the Dinner serving period.

By default, all serving periods are selected when no specific selection is made.

Figure 2 – Click the Serving Period filter to open the multi-select dropdown

3. Viewing Filtered Results

Once your serving period selections are made, the report grid automatically updates to display attendance data only for the selected periods. The grid shows resident attendance records filtered by the chosen serving periods, allowing you to compare attendance across multiple mealtimes in a single view.

Figure 3 – Report grid filtered by the selected serving periods

Key Terms

TermDefinition
Serving PeriodA designated meal time used to categorize attendance records. Available options are Breakfast, Lunch, and Dinner.
Multi-select DropdownA filter control that allows you to select more than one option at the same time. Selected options appear as removable pills.
Default SelectionWhen no serving period is explicitly selected, the report defaults to displaying data for all serving periods.
Resident Attendance ReportA ServingIntel report that displays attendance records for active residents, filterable by date and serving period.
Meal Plan FilterA multi-select filter in the Transaction Report that the Serving Period filter is modeled after in terms of design and behavior.

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