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ServingIntel Products – Manage Labor Schedules

SI Cloud Control (SICC)

This guide will show how to use the ServingIntel Cloud Control platform. Run through the steps below to get started!

University Support

Overview

ServingIntel Cloud Control is a cloud-based platform that provides a complete solution for Sales Item Management, Loyalty Management and Team Member Management.

Pre-Requisites

Before using this guide, the following should be met first:

1) Any of the following roles should be granted to the user or fulfilled first before using ServingIntel Cloud Control:

a. Store Admin
b. Store User

2) Login credentials are given.

3) The following system applications and requirements are installed:

Managed by ServingIntel Cloud Control Team

This Topic Includes:

SICC Navigation
  1. Account Registration
  2. Logging In
  3. Different Branch Locations
  4. Helpful Link Changes
  5. Rudy Integration
SICC Reporting
  1. Dashboard Reports
  2. Daily Performance Report
  3. Transaction Detail Report
  4. Transaction Report
  5. Customer Account Statements
  6. Gift Card Liability Report
  7. Item Sales Report
  8. Meals Sold Report
  9. Tip Handling Report (Tips Report)
  10. Time Clock Report
  11. Audit Report for Cancelled Sales, Voids, Comps, Discounts
  12. Resident Attendance Dashboard
  13. Resident Attendance Report
SICC Items Management
  1. Add Items
  2. Delete Items
  3. Update Item Images
  4. Update Web Item Names
  5. Update Items from SICC to eCommerce
  6. Enable/Disable Items from SICC to Hospitality Site
  7. Display “Available/Not Available” Items from SICC to Hospitality Site
  8. Update Item Availability
  9. Sort Items on the eCommerce Site from SICC
  10. Add Inscriptions for Items
  11. Update Item Attributes
  12. Set Up Item Scheduling
  13. Enable Meal Points
Build and Manage Modifiers
  1. Create Modifiers
  2. Create Modifier Group
  3. Attach Modifiers
  4. Add Modifier Group to Parent Item
  5. Check/Uncheck Allergens
  6. Check/Uncheck Dietary
  7. Modifier Pricing Control
Using Group Edit Functions
  1. Group Edit Settings
Meal Plan Management
  1. Configuring Meal Plans
  2. Managing Meal Plans
  3. Configuring Meal Types
  4. Sorting Meal Types
  5. Meal Plan Points/Count Improvement
People Management
  1. Add New Employee
  2. Manage Labor Schedules
  3. Add New Customer
  4. Update People Information
  5. Manage People Group
  6. Shared Meal Plan Balances
Tax Management
  1. Configuring Sales Tax
  2. Assigning Sales Tax
  3. Tax Control Within Meal Plans
  4. Forgiving Sales Tax by Payment Types
Site Settings Management
  1. Enable/Disable eCommerce
  2. Set Up eConnect Settings
  3. Set Up Order Times
  4. Add Item Groups
  5. Manage Meal Cycles
  6. Update Meal Cycles
  7. Create Meal Cycles
  8. Manage the Order Now Introductory Message
  9. Blocked Users
  10. Set Up Menu Names
  11. Add New Categories
  12. Delete Menu Names
  13. Manage eCommerce Sales Categories
  14. Set Up Business Hours
  15. Configure Settings
  16. Configure Devices
  17. Set Up a Virtual Restaurant
  18. Set Up Revenue Centers
  19. Set Up Service Profile Table Layouts
  20. Update Table Layouts
  21. Add Gift Cards
  22. Add Gift Card Types
  23. Check Security Level Settings in Discount Management and Employee Maintenance
  24. Enable a New Job Code
  25. Update POS Type on Service Profile
  26. Block User Sites Assignment
  27. Setting Up Payment Types
  28. Store ID Integration
  29. Merging User Logins & Employee
  30. Security Levels for 360
  31. 360 Devices and Printer Settings
  32. Delivery Zone Set Up
  33. Discount Management
  34. Add Order Type
  35. New Company Details
  36. Add eConnect Price
  37. Auto Gratuity – Additional Changes
  38. SI 360 Menu Controls
AI, BI, and SI Integration
  1. Navigate AI, BI, and SI

Manage Labor Schedules

Managed by ServingIntel Content Integration Team

#strategic

Date Published: February 24, 2026
Date Updated: February 24, 2026

Version: 2026.1.5

Overview

Labor Scheduling allows you to create, manage, and publish weekly employee work schedules. It provides a calendar view of all shifts along with summary metrics such as total shifts, scheduled hours, employees scheduled, and estimated labor cost.

1. Accessing Labor Scheduling

From the Sales Dashboard, go to People, then click Labor Scheduling.

Figure 2 – Click Manage Schedules from the toolbar

2. Manage Schedules

From the Labor Scheduling page, click Manage Schedules.

Figure 2 – Click Manage Schedules from the toolbar

3. Create Your First Schedule

If no schedules have been created yet, click Create Your First Schedule to get started.

Figure 3 – Click Create Your First Schedule

4. Schedule Created

Once created, the schedule appears in the Schedule List showing the name, week period, status, shifts, total hours, estimated cost, and date created.

Figure 4 – Newly created schedule in the Schedule List

5. Actions

Each schedule in the list has the following actions:

  • View: Opens the schedule and displays all shifts for that week.
  • Publish: Moves the schedule from Draft to Published, making it visible to employees.
  • Edit: Allows you to update the schedule name and date range.
  • Delete: Permanently removes the schedule. This cannot be undone.
Figure 5 – Actions column in the Schedule List

6. Viewing a Schedule

After clicking View on a schedule, you will see the weekly calendar with all shifts for that week.

Figure 6 – Weekly schedule view after clicking View

7. Edit Schedule

Click Edit on a schedule to update its name, start date, or end date. Click Save Changes to confirm.

Figure 7 – Edit Schedule dialog

8. Publish Schedule

Click Publish on a schedule to move it from Draft to Published status. A confirmation dialog will appear — click Confirm to proceed. Once published, the schedule becomes visible to employees.

Figure 8 – Publish Schedule confirmation dialog

9. Manual Schedule

To create a schedule manually, click Manual Schedule from the Manage Schedules toolbar.

Figure 9 – Click Manual Schedule

Fill in the following details:

  • Schedule Name * – Name of the schedule (e.g., “Week of 2/22/2026”). Auto-populated based on the start date.
  • Start Date * – The schedule start date. Automatically snaps to your configured week start day and runs for 7 days.
  • Copy from Previous Schedule – (Optional) Copy shifts from an existing schedule. Defaults to “Start with empty schedule.“

Click Create Schedule to confirm.

Figure 10 – Create Manual Schedule dialog

10. Add Shift

To manually add an employee shift, click Add Shift from the Labor Scheduling toolbar.

Figure 11 – Click Add Shift from the toolbar

Fill in the following details:

  • Employee * – Select the employee from the dropdown.
  • Date * – Select the date of the shift.
  • Start Time * – Enter the shift start time. Defaults to 9:00 AM.
  • End Time * – Enter the shift end time. Defaults to 5:00 PM.
  • Labor Group – (Optional) Assign the shift to a labor group.
  • Position – (Optional) Enter the employee role (e.g., Server, Cook).
  • Break (minutes) – (Optional) Break duration in minutes. Defaults to 30.
  • Notes – (Optional) Additional instructions or notes for the shift.

Click Save Shift to confirm. To add another shift, follow the same steps.

Figure 12 – Add Shift dialog

11. Weekly Schedule with Shifts

Once shifts are added, they appear as cards on the weekly calendar showing the employee name, shift time, and position. Use the edit or delete icons on each card to make changes.

Figure 13 – Weekly Schedule showing a shift card

Key Terms

TermDefinition
Labor SchedulingA ServingIntel feature for creating, managing, and publishing weekly employee work schedules.
ShiftA single work assignment for an employee, defined by a date, start time, end time, and optional position and labor group.
ScheduleA weekly collection of shifts identified by a name and a 7-day date range.
DraftThe initial status of a new schedule. Not visible to employees until published.
PublishedA schedule that is visible to employees.
LockedA schedule that has been locked to prevent further changes.
Labor GroupA grouping used to categorize employees and shifts (e.g., Kitchen, Front of House).
PositionThe role associated with a shift (e.g., Cook, Server, Cashier).
Est. Labor CostEstimated total labor cost based on employee pay rates and scheduled hours.
Manual ScheduleCreates a new schedule from scratch or by copying from an existing one.
Add ShiftManually adds an individual employee shift to the current week schedule.

ServingIntel  |  Labor Scheduling Documentation  |  Version 2026.1.5

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