SI-KDS End User Guide

#strategic

Managed by ServingIntel Team

Date Published: April 23, 2026
Date Updated: April 23, 2026

Main Board (No Active Tickets)

1. Order flow

Order Creation

• Place an order via SI 360

Order Transmission to KDS

• Orders are pushed to SI-KDS in real time

2. Main ticket display

The main SI-KDS screen displays active prep tickets received from SI 360. This is the primary interface used during service.

Displayed Information

• Active tickets
• Order or item details
• Elapsed time
• Overdue color indicators
• Category or station filters
• Connection status
• Application version information

Why this matters

The main display helps staff:

• Monitor incoming orders
• Prioritize older tickets
• Review order details quickly
• Keep kitchen operations organized

3. Recall

The Recall feature allows staff to review previously cleared or removed tickets.

Common uses for Recall

• Reviewing completed tickets
• Recovering accidentally cleared tickets
• Verifying order details

General steps:

1. Select Recall
2. Choose the order to Recall and click Unbump
3. Return to the KDS screen

4. Settings Overview

The Settings section allows authorized users to manage how SI-KDS looks and behaves.

Access

Click the top right gear icon to open Settings.

Available Sections

• Display
• Background
• Prep Ticket
• System

Only authorized staff should modify these settings.

5. Display Settings

Display Settings control how tickets appear on the screen.

Available options include

• Overdue stage colors
• Timing thresholds
• Category filters
• Display preferences

Best practices

Use simple color logic that staff can recognize immediately:

• Normal/new
• Warning
• Overdue

6. Overdue Stage Colors and Timing Thresholds

SI-KDS allows configuration of ticket aging using color-coded stages.

• Stage 1: Good (New orders)
• Stage 2: Warning (Aging)
• Stage 3: Late (Overdue)

Configuration

• Select a color for each stage
• Click Save
• Set time thresholds (minutes)
• Click Save & Close

Overdue items sample on the KDS system:

7. Background Settings

Background Settings allow the display background to be customized.

Recommendations

• Use high-contrast backgrounds
• Avoid distracting images
• Test visibility from normal kitchen viewing distance

Display Settings provides two background configuration options

• Select a background color
• Enable Use Background Image to apply a custom background, then upload the desired image

Adjust image opacity as needed

Header and status bar colors can also be customized

8. Prep Ticket Settings

Prep Ticket Settings control printed prep ticket formatting.

Options

• Element colors
• Font settings
• Bold/Italic
• Print preview

Best practices

• Use readable fonts
• Avoid excessive styling
• Always test using Print Preview
• Verify print readability in the kitchen

9. System Settings

System Settings contain application-level controls.

Options

• Exit Program

Important note

Use Exit Program carefully. Closing the application may stop kitchen staff from seeing incoming tickets until the program is reopened.

10. Status and Connection Information

SI-KDS may display connection or status information, along with the installed application version.

Use this section to

• Confirm the system is connected
• Verify the application is working normally
• Identify the version when reporting issues

11. Basic Workflow

A typical SI-KDS workflow is:

1. Orders are entered in the SI 360
2. Tickets are sent to SI-KDS
3. Kitchen staff monitor the main display
4. Ticket colors and elapsed time help prioritize work
5. Staff use Recall or Recipes when needed
6. Authorized users adjust settings if necessary

12. Troubleshooting

Tickets are not appearing

Check:

• connection status
• category or station filters
• whether the POS is sending orders correctly
• whether SI-KDS is open and active

Colors are not correct

Check:

• Display Settings
• overdue timing thresholds
• assigned ticket colors

Printed prep tickets are hard to read

Check:

• font settings
• bold/italic options
• print preview
• printer output quality

The program was closed accidentally

• Reopen the application
• Verify the connection after reopening
• Use Recall if ticket review is needed

When contacting support, include

• what happened
• when it happened
• whether all tickets are affected or only some
• the application version
• screenshots with resident names blurred