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ServingIntel Products – SI Cloud Control (SICC) Training Guide Overview – Add Items

SI Cloud Control (SICC)

This guide will show how to use the ServingIntel Cloud Control platform. Run through the steps below to get started!

University Support

Overview

ServingIntel Cloud Control is a cloud-based platform that provides a complete solution for Sales Item Management, Loyalty Management and Team Member Management.

Pre-Requisites

Before using this guide, the following should be met first:

1) Any of the following roles should be granted to the user or fulfilled first before using ServingIntel Cloud Control:

a. Store Admin
b. Store User

2) Login credentials are given.

3) The following system applications and requirements are installed:

Managed by ServingIntel Cloud Control Team

This Topic Includes:

SICC Navigation
  1. Account Registration
  2. Logging In
  3. Different Branch Locations
  4. Helpful Link Changes
  5. Rudy Integration
SICC Reporting
  1. Dashboard Reports
  2. Daily Performance Report
  3. Transaction Detail Report
  4. Transaction Report
  5. Customer Account Statements
  6. Gift Card Liability Report
  7. Item Sales Report
  8. Meals Sold Report
  9. Tip Handling Report (Tips Report)
  10. Time Clock Report
  11. Audit Report for Cancelled Sales, Voids, Comps, Discounts
  12. Resident Attendance Dashboard
  13. Resident Attendance Report
SICC Items Management
  1. Add Items
  2. Delete Items
  3. Update Item Images
  4. Update Web Item Names
  5. Update Items from SICC to eCommerce
  6. Enable/Disable Items from SICC to Hospitality Site
  7. Display “Available/Not Available” Items from SICC to Hospitality Site
  8. Update Item Availability
  9. Sort Items on the eCommerce Site from SICC
  10. Add Inscriptions for Items
  11. Update Item Attributes
  12. Set Up Item Scheduling
  13. Enable Meal Points
Build and Manage Modifiers
  1. Create Modifiers
  2. Create Modifier Group
  3. Attach Modifiers
  4. Add Modifier Group to Parent Item
  5. Check/Uncheck Allergens
  6. Check/Uncheck Dietary
  7. Modifier Pricing Control
Using Group Edit Functions
  1. Group Edit Settings
Meal Plan Management
  1. Configuring Meal Plans
  2. Managing Meal Plans
  3. Configuring Meal Types
  4. Sorting Meal Types
  5. Meal Plan Points/Count Improvement
People Management
  1. Add New Employee
  2. Manage Labor Schedules
  3. Add New Customer
  4. Update People Information
  5. Manage People Group
  6. Shared Meal Plan Balances
Tax Management
  1. Configuring Sales Tax
  2. Assigning Sales Tax
  3. Tax Control Within Meal Plans
  4. Forgiving Sales Tax by Payment Types
Site Settings Management
  1. Enable/Disable eCommerce
  2. Set Up eConnect Settings
  3. Set Up Order Times
  4. Add Item Groups
  5. Manage Meal Cycles
  6. Update Meal Cycles
  7. Create Meal Cycles
  8. Manage the Order Now Introductory Message
  9. Blocked Users
  10. Set Up Menu Names
  11. Add New Categories
  12. Delete Menu Names
  13. Manage eCommerce Sales Categories
  14. Set Up Business Hours
  15. Configure Settings
  16. Configure Devices
  17. Set Up a Virtual Restaurant
  18. Set Up Revenue Centers
  19. Set Up Service Profile Table Layouts
  20. Update Table Layouts
  21. Add Gift Cards
  22. Add Gift Card Types
  23. Check Security Level Settings in Discount Management and Employee Maintenance
  24. Enable a New Job Code
  25. Update POS Type on Service Profile
  26. Block User Sites Assignment
  27. Setting Up Payment Types
  28. Store ID Integration
  29. Merging User Logins & Employee
  30. Security Levels for 360
  31. 360 Devices and Printer Settings
  32. Delivery Zone Set Up
  33. Discount Management
  34. Add Order Type
  35. New Company Details
  36. Add eConnect Price
  37. Auto Gratuity – Additional Changes
  38. SI 360 Menu Controls
AI, BI, and SI Integration
  1. Navigate AI, BI, and SI

Add Items

Managed by ServingIntel Cloud Control Team

#strategic

Date Published: September 11, 2020
Date Updated: August 11, 2025

Version: 2025.3.1

1. Go to Menu > Menu Item Information.

2. Within the “Menu Items Information” page, click on the “Add Menu Item” option.

3. On the “Add Menu Item” page, choose an item to clone from the provided drop-down list.

Note:
ServingIntel Cloud Control provides a pre-populated list of template items for user convenience. Users can edit or update any items as needed.

4. Complete the following fields:

  • Item Name – Enter the name of the product.
  • Department – Enter the category or section the item belongs to.
  • Default Price – Enter the standard price of the item
  • POS Description – Enter the item description based on point of sale.
  • Receipt Description – Enter how the item is listed on the receipt.
  • Display Description – Enter how the item is shown on displays.
  • Web Description – Enter how the item is described on the website

5. Once finished, click on “Add” and then proceed to “Edit Item”.
A status message will appear. Once the system has processed this, the user will be redirected to the “Update Menu Item” page for further edits.

6. Navigate to Advanced Options.

7. Update the following fields:

  • Availability
  • Set to “Never” if the item should not be displayed in front of the house.
  • Set to “Always” or leave Blank (default) if the item should be displayed both in front of the house and in the POS system. (And update other fields as necessary)

8. Go to the Web tab.

9. Update the following fields:

  • Show Item in eCommerce – Tick to display the item in the eCommerce site.
  • Available for Sale – Tick to indicate if the item is available for sale.
  • Web Item Name – The name of the product as it appears online.
  • Web Product Code – The unique code or identifier for the product online.
  • Web Description – The detailed description of the product on the website.
  • Product Image: Click “Select Image” button, then upload the image file. (And update other fields as needed)

10. Once all updates are completed, click the “Update Menu Item” button.

A status message will appear. After the system has finished saving the updates, a successful message will be displayed.

11. Check the storefront end for the newly added product. Ensure that all details are correctly displayed.

Note:

  • Restart FPOS before checking for the item.
  • If “Availability” is set as “Never”, verify the item in the Back Office.

New Feature: Enhanced Item Export

With Version 2025.1.1, the Export to Excel feature is now available. You can now export items information (such as Name, Description, Category, POS Price, etc.) included under the “Show/Hide Columns” menu, regardless of whether they are selected or not.

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